Encountered a problem?

Go back

Refund Policy

This Refund Policy governs the terms and conditions of refunds offered by Vgswap.

Refund Eligibility

A product key can be returned to receive a refund in the following two cases:

  1. Before the product code is viewed Contact the seller via the Support Center to negotiate).
  2. If there's an issue with the product code itself (it is either invalid or previously used).

Returning a Viewed Key

If you have viewed the product key and changed your mind, we cannot process a refund in this scenario. Vgswap operates as a digital key marketplace, and our sellers are not direct publishers of the keys. As a result, they lack the technical means to revoke or deactivate a viewed key.

Issues with Product Code

If you encounter issues with the product key, such as it being invalid, previously used, or not matching the description, please contact the seller immediately through the support center. If the seller verifies the issue, we will initiate the refund process.

Policy Changes

Vgswap reserves the right to modify or update this refund policy anytime. By making a purchase on Vgswap, you acknowledge and agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.


We use cookies to improve our site and your experience. By continuing to browse our site you accept our cookie policy. See our Privacy Policy